⚖️ Vitaluce

1. Seller details

(referred to below as the "seller" or "operator")

2. What Vitaluce offers

Vitaluce is a web application for tracking weight and BMI, featuring AI-powered progress analysis and generated meal and exercise recommendations.

Use of the application is free and not limited in time. Registration requires no payment card and no payment. The following are available free of charge: weight logging, charts and BMI evaluation, a personal diary, and blood pressure and sports activity records.

Only the AI-powered features (progress analysis, meal and exercise plan, comparison with the author) are paid. They are covered from a prepaid wallet that the customer tops up with an amount of their choosing. Each AI request deducts from the wallet the actual cost of that request charged by the AI provider, increased by the operator's markup. The price of every request and the wallet balance are available to the customer in the application at any time, including export.

3. Orders and formation of contract

1. The customer registers free of charge by entering an e-mail address, to which a unique access code for signing in is sent.
2. Wallet top-ups are ordered and paid through the Stripe payment gateway. The contract for the supply of digital content is concluded upon successful payment.
3. The topped-up amount is credited to the wallet immediately after payment. The wallet balance does not expire.
4. The contract is formed at the moment the payment is successfully completed.
5. After successful payment, a unique access code is sent to the customer's provided email address, which is used to log in to the app.
6. The customer is responsible for providing a correct email address for delivery of the access code – please double-check for typos.

4. Prices

There is no charge for using the application itself. The customer pays only the amount they choose when topping up the wallet; the amount and any applicable VAT are shown in the Stripe payment interface before the payment is completed.

The price of individual AI requests is not fixed – it depends on the size of the request and the response. The operator adds a markup to the price charged by the AI provider. The exact amount deducted is shown to the customer for every request.

5. Right of withdrawal

Because the topped-up balance constitutes digital content not supplied on a tangible medium, which is made available to the customer immediately upon payment, the right of withdrawal is lost, to the extent of the balance already used, at the moment the customer, when placing the order, expressly confirms that they:

• request immediate access to the digital content before the withdrawal period expires, and
• acknowledge that they thereby lose their right of withdrawal.

This confirmation is given by checking the relevant box before completing payment. The order cannot be completed without this consent.

6. Complaints and refunds

Despite the loss of the statutory right of withdrawal under section 5, the seller's liability for defects in the service provided remains in effect for you as a consumer. If the app objectively does not work as intended (e.g. the access code repeatedly fails to be delivered, a top-up is not credited to the wallet, an AI request is charged but no response is delivered, or the app is unavailable for an extended period), please contact the seller at aaaposta@gmail.com – complaints will be handled on a case-by-case basis, including the possibility of a refund.

7. AI features – important notice

The operator is not liable for decisions made based on AI recommendations.

7a. Voluntary contribution

The application allows the customer to send the operator a voluntary financial contribution. This is a gift without consideration – it grants no additional features, benefits or wallet credit, and is non-refundable.

8. Availability of the app

The operator strives for continuous availability of the app but does not guarantee it. The app may be temporarily unavailable due to maintenance, technical issues, or outages of third-party services (hosting, payment gateway, AI service).

9. Data protection

The processing of personal data is governed by a separate Privacy Policy.

10. Limitation of liability

The operator is liable for damage caused intentionally or through gross negligence. To the extent permitted by law, the operator is not liable for indirect or consequential damages arising from use of the app.

11. Out-of-court dispute resolution

If a dispute cannot be resolved directly with the seller, consumers have the right to contact the Czech Trade Inspection Authority (Česká obchodní inspekce, Štěpánská 567/15, 120 00 Prague 2, www.coi.cz) as the body responsible for out-of-court resolution of consumer disputes, or use the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

12. Governing law

These Terms of Service and any legal relationships arising from them are governed by the law of the Czech Republic.

13. Final provisions

The seller reserves the right to make reasonable changes to these Terms of Service. Customers will be informed of material changes by email or via a notice in the app. If any provision of these terms is invalid, this does not affect the validity of the remaining provisions.